Medical interpreter and health record translation
in Verviers and across the whole district
For hospital departments, community health centres, practices and care homes in the Verviers district. Patients with no common language, files sent to Aachen or Maastricht, package leaflets and consent forms.
2
Linguists per document
24 h
Interpreter at the bedside
1 h
Connected by phone
70+
Working languages
health & care: what we translate day to day
Hospitals and community health centres across the district see patients whose first language is not French: German-speaking families from Eupen, spa guests and seasonal staff in Spa, cross-border workers treated in Aachen or Maastricht whose file comes back written in German or Dutch. A dosage copied across wrongly, or a medical history that slips out, cannot be put right afterwards.
Reports and correspondence
Case histories, operating notes, discharge letters and correspondence between general practitioners and foreign specialists.
Tests and imaging
Laboratory results, imaging reports and functional tests, with the units and reference ranges used by the recipient.
Care received abroad
Hospital invoices, prior authorisation forms, discharge reports and reimbursement claims for the health insurance fund.
Mental health
Psychiatric reports, neuropsychological assessments, follow-up notes and expert opinions.
Research and trials
Protocols, informed consent forms, investigator brochures and documents submitted to the ethics committee.
Leaflets and devices
Patient leaflets, instructions for use of medical devices and vigilance documents intended for the health authorities.
What the health & care sector demands here
On a hospital ward, as in a community health centre in Dison or Ensival, some patients share no language at all with the care team. What is lost at that moment is not recovered: a diagnosis drifts, a consent loses its value, a treatment is not followed. Our medical interpreters hold the right frame, which means rendering everything, including what is uncomfortable, without softening, without shortening and without ever answering in the clinician's place.
Being on the border multiplies the files that travel. A patient referred to the Aachen university hospital or to Maastricht takes along their report, their imaging and their protocols, which must be readable by the team receiving them; conversely, German-language documents come back up to the doctors here. These texts go to linguists trained in medical terminology, then to a reviser from the same field. Health data is processed under the GDPR, on European servers, and deleted whenever you ask.
When a patient turns up with nothing arranged in advance, the phone line remains the fastest route, weekends included. German and Dutch come up constantly, followed by Turkish and Arabic, then Polish and Ukrainian.
- Operative reports and discharge letters
- Informed consent form handed to the patient
- Complete file sent to a hospital abroad
- Laboratory results and imaging protocols
The appointments that call for an interpreter
In a consultation the essentials play out in a few minutes: the history, the allergies, what the patient actually took yesterday.
Consultation and admission
Admission, ward round, preparation for a procedure and discharge, in hospital as much as in a community practice.
Delivering a diagnosis
A conversation where the pace and the silences weigh as much as the sentences: we argue for an interpreter in the room.
Pregnancy and infant care
Antenatal appointments, family planning interviews and infant clinics with mothers who do not speak French.
Emergency department
An interpreter reachable by phone straight away when a patient arrives and nobody on the ward understands them.
One thing keeps coming up in the district's departments: the file of a patient treated in Aachen or Maastricht arrives in German or Dutch and is filed as it is. The day a colleague has to pick it up urgently, nobody can read it. Have it translated when the file arrives, not when it becomes urgent.
From your first message to the finished document
One project manager carries your health & care file, so you explain your situation only once.
- 01
A photo of the document is enough
Snap it with your phone; the framing hardly matters. For an interpreting assignment, give us the language, the date and the address.
- 02
The quote goes out within the hour
It states the amount, the delivery date and the format: sworn if an authority demands it, standard otherwise. No charge, no commitment.
- 03
The file goes to the right linguist
A translator who works with health & care vocabulary takes it on, then a reviser goes over the text before anything leaves us.
- 04
File delivered or interpreter on site
The file arrives by email; the stamped copy follows by registered post if the counter wants the original. The interpreter travels to you.
A patient with no common language tomorrow morning?
An interpreter on site or by phone, reports read twice over. We answer within the hour, seven days a week.
Why entrust us with a health & care file
Health data and the GDPR
Your texts never pass through a public machine translation tool. They stay on European infrastructure and are destroyed as soon as you ask in writing.
A second linguist checks the figures
The first translator writes, the second goes through dosages, units, regimens and molecule names line by line before delivery.
A specialist, not an all-rounder
A technical, medical or legal text never lands with a jack-of-all-trades, not even when the deadline is tight.
Confidentiality in writing
Everyone involved signs a confidentiality undertaking. Your files stay on European servers and disappear whenever you ask.
The figure stops moving
The number on the quote is the number on the invoice. Translation, revision and delivery are already in it; nothing is added along the way.
Travel with no mileage charge
Our interpreters drive to Verviers, Dison, Pepinster, Theux, Spa, Herve, Welkenraedt, Malmedy or Eupen at no extra cost for the journey.
Frequently asked questions
Do you supply German-speaking interpreters?
Yes, the request is routine here. German is an official language in the German-speaking Community and many patients from Eupen are treated in the district. We place a German into French interpreter on site, or by phone when the appointment is decided the same morning.
Will you take on a file that comes back from Germany in German?
Yes, and in both directions. Reports from Aachen, from Maastricht and from local hospitals pass through here every week. We keep the units and reference ranges of the receiving system and flag in a note anything with no direct counterpart.
Where are our files kept, and for how long?
Inside the European Union, on infrastructure that only the project manager and the assigned translators can reach, all bound in writing to confidentiality before the first file is opened. One message from you and everything is destroyed.
Which languages come up most often on the wards here?
German and Dutch because of the border, then Turkish, Arabic and Italian, inherited from the families who came to work in textiles. Romanian and Polish are gaining ground with seasonal labour. All of them are on our list of working languages.
Get your free quote within the hour
Send us your document or your date: firm price, precise deadline, no obligation. You then decide, with everything in front of you.